FAQ
Here you will find most of the questions related to product return policy, delivery, payment options and security of purchase on our website.
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1. How can I cancel or change the order and my personal data?
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If you want to cancel your order, fill out the form by clicking on the link below: /returns
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3. When will my package be delivered?
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As our customer, you will receive an e-mail about the order confirmation. You will subsequently receive an SMS message from the delivery service with your package tracking number, which you can track here:
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4. The product is damaged, what can I do?
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If your product arrived damaged, we sincerely apologize. Send the damaged product back to us and send us a photo of it via email, and we will send you a new product within 14 days.
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5. The product is not the same as ordered, what can I do?
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If your product does not match the one ordered, send it back to us and write to us at the e-mail address %s or call us at our telephone number %s to arrange a replacement of the product. We will send the product to you within 14 days and we sincerely apologize for any inconvenience.
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6. What should I do if the product does not meet my expectations?
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We are sorry that you are not satisfied with the product you received. Send it back to us within 14 days and fill out the form at the following link %s and we will refund your money. Please be careful when filling in your IBAN (no spaces or hyphens). We will pass on all your opinions to our team and we will try to make you as satisfied as possible with your next purchase.
